You've opened your clinic doors, and employees are starting to use the clinic. Great!
How do you know what to do next? What's going well, what to watch out for, and when to wait and see before making any substantial changes?Here's an inside look at what to expect in the first few months, some common pitfalls, and the life cycle of clinic adoption in the eighth chapter of our eBook: A Strategic Guide to Planning & Launching An On-Site Clinic.
Resist the temptation to make any significant changes to your clinic’s operation in the first 90-180 days. Incremental adjustments to things like scheduling are possible, but bigger decisions are best reserved for after you receive your first round of claims data and the hubbub of early clinic use and excitement fades.
If you always look for new ways to engage your employees, you’ll continue to increase engagement and build more trust.
Understand that not everyone will use the clinic immediately. This isn’t something to worry about. Keep communications clear and consistent. Use testimonials to create a narrative that connects your clinic services to real experiences. Organize provider meet-and-greet sessions and informative workshops. If you always look for new ways to engage your employees, you’ll continue to increase engagement and build more trust.