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More and more employers are turning to on-site clinics to get a handle on rising healthcare costs.
It's a big change for everyone involved, including employees who may not be used to the convenient access and full suite of preventive care services that on-site clinics offer.
Download Now: On-Site Clinic Essentials (Issue 1): Culture Matters
For employers, the shift comes with its own set of questions like, "How do I know if my clinic is working?"
Once you’ve implemented your own on-site clinic, it’s important to know how to measure the effectiveness of your new healthcare investment. Here are the top seven clinic metrics you should use to measure your new clinic.
1. ER Visit Reduction
An on-site clinic should significantly reduce ER visits because employees get the care they need, when they need it, conveniently and inexpensively. Instead of waiting for a problem to develop into an emergency, they are able to deal with it as soon as it presents.
2. Disease Screenings
Your clinic should communicate and host regular screening events, so patients are checked for the conditions they’re most prone to develop.
3. Engagement
Overall engagement should dramatically improve because of increased access to quality care.
4. Medical Spend
Expect a reduction in overall spend. This reduction should be apparent early on, so you know that the money spent on your clinic is going to be saved elsewhere in other healthcare expenses.
5. Completion of Regular Preventive Care Visit
Regular preventive care visits keep patients focused on staying healthy and offer provider and health coaches the opportunity to help patients improve their health.
6. Repeat Visits
When employees truly understand and appreciate the benefit of an on-site clinic, utilization goes up. Measuring repeat visitors indicates patient satisfaction. Higher utilization equals improved health outcomes, which translates to lower overall spend.
7. Patient Satisfaction
Your on-site clinic should represent the needs of your employees. Patient satisfaction scores help determine where improvements can be made so that the clinic can adapt to better serve its patients, like changing operating hours to make access more convenient for swing shift employees.
