Empathetic Listening, Esteem, And Behavior Change

We provide population health management to large and mid-sized employers. Our delivery model of on-site primary care with embedded health coaching is efficient and effective. But this isn’t what makes us special. We have a powerful secret:

Empathetic listening unlocks the door to behavior change and leads to long-term health.

Behavior change is the key to health. It’s also the missing ingredient in today’s healthcare system. Here’s why: today’s healthcare system treats symptoms, not people.

Our mission gets back to treating people by esteeming them through empathetic listening. This experience unlocks the patient’s ability to think beyond the immediate moment, illness, or symptom by engaging them in a true two-way conversation. It frees them to change their behavior in a lasting way. The results are powerful.

We’ve designed each element of our model around this core concept:

  • Our time rich and accessible primary care approach enables providers to build a strong connection with each patient and build a care plan that addresses each patient’s core needs.
  • Whole Health Councils, our patient-championed outreach programs create vibrant health cultures in organizations we serve.
  • Our coaches are experts in behavior change and empower patients to own their health.

Population Health Management Done Right

Our model has proven its worth in the market since 2012. We’ve integrated with leading health systems like Virginia Mason and Seattle Children’s Hospital, and numerous employers. Now we’re expanding nationally.

The model combines our unique behavior change approach with all of the core elements of best practice population health management:

  1. Identifying highly impactable individuals through data analysis.
  2. Intervening and creating tailored care plans.
  3. Providing ongoing service and support to ensure that the care plan is effectively implemented.

Training Strong Practitioners

We’re committed to making sure only the best providers staff our clinics. To achieve this goal, every employee trains with Vera University. Vera University uses experiential learning methodologies, built around the coach approach, to immerse people into our model. We’ve found that this model can help you no matter where you work…or play. It just helps people turn around, thus increasing their health and wellness along the way.

Vera University is a Seattle-based Vocational School founded in 2010 with the mission to provide the most emotionally intelligent and talented wellness and healthcare providers to the industry. Our graduates apply their expertise and gained skills in a variety of settings, including private practice, hospitals, clinics, fitness and wellness centers, and in corporate teaching, training and development. We attract individuals who are driven by a passion for health and life-long learning

Our Leadership

Our leadership team guides Vera with equal doses of vision, smarts, and boldness.

Executive Team

Rick Chung, MD
Chief Medical Strategist
Sarah Cole
Chief Financial Officer
Peter Li
VP Marketing & Communications
Mike Ondracek
VP Clinical Operations
Sarat Raman, MD
Medical Director
Ryan Schmid
President & CEO
Ashley Stack
VP People Strategy
CJ Venkataraman
Chief Digital Officer & VP Business Operations

Board of Directors

Ryan Schmid

Co-founder, Vera Whole Health. Co-founder and chairman of the Board, Hope Central Pediatric and Behavior Health Clinic. Co-founder Rainier Health and Fitness, a nonprofit health and fitness center.

Kent Johnson

Chairman of the Board, Vera Whole Health. Managing Director of Aebig & Johnson Business Resolutions, LLC, Managing Director of Alexander Hutton Venture Partners, Adjunct Professor, Seattle University, Director of several private and public companies.

Sanford Levy, MD

20+ years of clinical practice with a focus on outpatient medicine in both primary care and surgical settings. Has served on several nonprofit and business boards, including Physicians Insurance.

Sarah Patterson, MHA, FACMPE

Executive Vice President & Chief Operating Officer at Virginia Mason Medical Center, a nonprofit regional health care system with 6,000 employees, a 334 bed acute care hospital and a 450 physician clinic. Sarah has been in health care administration for over 30 years and has helped lead the design and implementation of Virginia Masons' lean production system to eliminate waste, improve quality and patient safety.

Dean J. Brooks

Private investor with numerous successful exits. Avid mountain biker. Founding Director of Access Technology Solutions. Financial markets career in Japan and Australia with BNP Paribas and Susquehanna Investment Group.